First-Class Service
Compliance Systems
Prescription Access
Medication Disposal
Services to Groups of Homes
Services to Individual Homes
On-Line Services
NHS Services
Staff Recruitment
Other Resources
Somerford House
Somerford Place
WV13 3DT
Opening Times:
Monday to Friday: 9am to 5pm

Tel: 01902 606514
Fax: 01902 602660
Privacy Policy respects the privacy of every individual who visits our website. This statement discloses the privacy practices for the our website.

Stored Information

We only store and use specific personal data required to provide service to you. All personal data is stored in a database and is only collected during the following processes:
  • Web registration to download material
  • When you request to contact you
  • When you enter into a contract with
  • When you request information from
On your visit to the website we capture the IP address and information on your visit, such as the visit duration and the type of browser you used. We use this information to evaluate the effectiveness of the website.

Through our online forms we collect personal information that you volunteer:
  • forename and surname
  • job title
  • company name
  • company address
  • job title
  • Size of care home
  • mailing address and postcode
  • e-mail address
  • telephone number
  • any feedback you provide
Where you voluntarily offer any feedback, data, answers, questions, comments, suggestions, ideas or the like, will treat that information as confidential and will not use it or disclose it without your approval.

Any information you provide will be held securely and in accordance with the Data Protection Act 1998. We undertake never to sell, lease or pass your information to any third party. We are not responsible for the privacy policies of any website address to which we may link.


A cookie is a small text file created when you visit an online site. The file stores a unique number in a computer’s hard drive. Cookies do not contain any personal information and cannot be used to identify an individual user. We use cookies to save you time when using the site. You can set your browser to reject the cookie, you will still be able to access all areas of the site though your functionality may be impaired.

Notification of Change

If we decide to change our Privacy Policy, we will place an updated version on our website. Regular viewing of this page will keep you up-to-date with our policy on collecting and using personal data. Questions regarding our Privacy Policy should be sent to: